From I Don't Care to Customer Care. An Evolution in Patient Expectation

From Volume 30, Issue 9, November 2003 | Pages 488-490

Authors

Philip Newsome

BChD (Hons), MBA, PhD, FDS RCS(Edin.), MRD RCS(Edin.)

Associate Professor, Faculty of Dentistry, University of Hong Kong

Articles by Philip Newsome

Abstract

This paper explores the way that the delivery of dental care has changed over the past three decades. Comparisons are made between dentistry and other business fields to show how the profession has moved in line with shifts in societal attitudes.

Article

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