The number of dental complaints continues to rise1 despite some recent decrease in National Health Service (NHS) complaints.2 Prevention of complaints is always more desirable but cannot always be...

It is often assumed that a good technical standard of dentistry, as well as appropriate consent and communication, is all that is required to prevent problems occurring. However, the third strand of...

Risk management relates to three factors:.

Complaints are unhappy occasions and the emotional impact upon the whole team should never be underestimated.1.