First impressions: just what do my patients think of me?

From Volume 26, Issue 1, January 1999 | Pages 16-20

Authors

Anthony S. Blinkhorn

PhD, MSc, FDS

Professor of Oral Health, Manchester

Articles by Anthony S. Blinkhorn

Elizabeth J. Kay

MPH, FDS RCPS, PhD

Professor and Senior Lecturer in Health Services Research University Dental Hospital, Manchester

Articles by Elizabeth J. Kay

Abstract

The success of a dental practice, in terms of both finance and job satisfaction, depends on effective communication with our patients. This paper highlights the key aspects of communication theory which we should include in our day-to-day practising lives.

Article

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