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This paper proposes that the science of Human Factors and Ergonomics (HFE) is suitable for wide application in dental education, training and practice to improve safety, quality and efficiency. Three areas of interest are highlighted. First it is proposed that individual and team Non-Technical Skills (NTS), such as communication, leadership and stress management can improve error rates and efficiency of procedures. Secondly, in a physically and technically challenging environment, staff can benefit from ergonomic principles which examine design in supporting safe work. Finally, examination of organizational human factors can help anticipate stressors and plan for flexible responses to multiple, variable demands, and fluctuating resources.
CPD/Clinical Relevance: HFE is an evidence-based approach to reducing error rates and procedural complications, and avoiding problems associated with stress and fatigue. Improved teamwork and organizational planning and efficiency can impact directly on patient outcomes.
Article
Dental practitioners are required to have in place effective ways of ensuring safety and quality, encompassing a whole range of issues including staffing, procurement, infection control, and complaint handling. The Care Quality Commission (CQC) aims to ensure that dental professionals provide ‘safe, effective, compassionate, high-quality care [and] meet fundamental standards of quality and safety',1 and there are similar standards for quality, efficiency and safety in Scotland and Northern Ireland.2,3
Clinical audit in particular has been applied with some success.4,5 However, it has been noted that systematic safety programmes are still lacking6 and there have been recent calls to apply ideas and initiatives in patient safety further, whether in primary care dentistry,7 or in dental hospitals and oral/maxillofacial surgery departments.8
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